Contact Us
At Nova Sports Bikes, we are committed to providing our customers with premium service and technical expertise. Whether you have questions regarding our specialized range of sports bikes, need assistance with your payment, or require tracking validation for your order, our dedicated customer support team is here to assist you.
Please feel free to reach out to us using any of the direct communication channels below.
Corporate and Contact Information
Trading Name: Nova Sports Bikes
Registered business name: Nova Sports Bikes Group AU
Australian Business Number (ABN): 56 956 268 499
Central Customer Hotline: +61 468 107 324
Official Enterprise Email: support@novasportsbikes.store
Physical Headquarters and Distribution Address
54 Brisbane St, Murwillumbah, NSW 2484, Australia
Administrative Operational Hours
Store & Order Processing Hours
Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed
Orders are dispatched Monday to Friday. An order placed after 6:00 PM, on a weekend, or on a public holiday is dispatched on the next business day — for example, an order placed on Friday after 6:00 PM is dispatched the following Monday.
Dispatch & Delivery
• Processing and handover to the courier takes 1–2 business days.
• Delivery time depends on the carrier and region – 4 to 7 business days.
• Shipping is free on all orders — no minimum spend.
Orders placed after 6:00 PM are processed the next business day.
Standard Support Turnaround
We understand that timely communication is essential. Our team systematically reviews all incoming digital queries and aims to provide a comprehensive, accurate response within 24 hours of receipt during our standard working days.
Get in Touch via Email
If you are contacting us regarding an existing order request, please ensure you include your unique Order Number and the full name associated with your checkout account in the subject line. This allows our backend system to retrieve your transactional data immediately and speed up our response process.